Refund policy

RETURN POLICY

Refunds
Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken;
  • Good does not match the description;
  • Good is the wrong size; or

Refunds do not apply to the following goods:

  • One Use items.

We will notify you once we have received the package and at that time when the review process is complete you will be notified if there is a return approval or not. If approved, you will be refunded automatically. Please note this may take some time to process through your bank or credit card. 

Refunds for Services
All services sold on our Site are non-refundable.

DAMAGED ITEMS

-Please inspect your item once you receive it. A claim for Damaged Items will have to be made within 5 days of receipt.  

Returns
Returns can be made in person at the following location(s): At 220 Midwest Rd.

Returns can be made by mail. To return a good by mail, follow the following procedure:
Bring the package to our location, or create a shipping label and delivery it back within the allotted time.

To be eligible for a return you please send an email to thomas@totalsuspensions.com. We will determine eligibility of return and provide details of how to process the return and next steps. We will follow the rules outline in our terms and conditions. 

Returns must be started within 5 days of receipt.

You can always reach out for return questions at thomas@totalsuspensions.com

Exceptions & Non-returnable items
Certain types of items cannot be returned, for example custom products such as U-bolts or leaf's. Please let us know if you have questions for certain items.